Digital & Platforms
Cerfi. The digital employee of your Maison.
Installed on your own site. He welcomes, answers, speaks, books and receives your documents — under your governance, in your brand.
Not a chatbot: a governed operational concierge, who knows when to step aside for a person.
Cerfi already works on cerfland.fr — this site’s conversation is him.
The face of this demonstration.
One Cerfi, several approved faces. This one is the Hôte·sse; your Maison picks its own from the library, further down this page.
What he actually does
Four trades.
One livery.
One employee, four duties, and the same Maison livery in every one of them — at your place, on your own site, not on ours.
01
Front of house
He welcomes every visitor in your Maison’s tone, in their language, and answers only from knowledge you have approved.
Real capture — Maison Aurelia, our outside test bench: a site that is not cerfland.fr, where Cerfi sits exactly as at a customer’s.
Cerfi, at the lower right of the Maison’s own site.
Front of house — He welcomes every visitor in your Maison’s tone, in their language, and answers only from knowledge you have approved.
The visitor’s side
See him work, before hearing about him.
Four moments of this site’s own conversation, captured today on www.cerfland.fr. Nothing is staged: it is the widget you can open at the top right.
On your site, under your name, in your languages.
This site’s own widget, as a visitor sees it today.
Only from your approved knowledge. Never an invention.
A real question, asked to this site’s real conversation.
A Maison voice, in the browser.
The real voice panel — the orb listens, the conversation continues aloud.
Real slots, in your real calendar.
Appointment booking, exactly as it happens on this site.
He receives documents.
Files arrive inside the conversation, Cerfi classifies them, opens a case and returns a reference. Captured in French — the conversation follows the visitor’s language.
He works on a phone.
The same conversation, the same governance, one thumb.
The Maison’s side
A cockpit, delivered with him.
These are not screenshots: they are the real screens of the customer space, mounted here on a fictional client. The customer space is French today; the product is not.
Real components, mounted live
What needs your decision, first.
The very component of the customer space, on a fictional client.
A prepared reply waits for your go-ahead.
The real validation centre, on invented requests.
One autonomy setting. Permanent guard-rails.
The real matrix, capability by capability.
Nothing is used before your decision.
The real knowledge studio, with fictional sources.
The face, the name and the tone you give him.
The real screen where the Maison picks the portrait and publishes its identity.
Governance
Governance is the product.
One autonomy setting — automatic, semi-automatic or manual — and guard-rails that cannot be set at all: whatever commits the Maison always returns to a person.
Complaints
Always handed to a person.
Discounts & refunds
Never decided by Cerfi.
Legal matters
Always left to the Maison.
Outbound publishing
Under your explicit approval.
The autonomy level, capability by capability, in the customer space.
The permanent guard-rail, as the product writes it.
Installation
One line of script.
Your site.
Cerfi installs at your place, not ours: one line in your page, one public key per site, and the conversation opens under your brand. The Maison keeps control of every allowed domain.
<script src="https://www.cerfland.fr/cerfi/widget.js" data-cerfi-site="wc_YOUR-KEY" async></script>The real line, exactly as it is served. Only the public key changes from one installation to the next.
The installation guideWhere the line goes, authorised domains, your site’s security policy, the microphone, removal — and the first failures, each with its cause.A public document: forward it to your agency or your developer without giving them your account.Your site
Cerfi
Your calendar
Your e-mail
Your documents
Your console
Diagram: installed on your site by one line of script, Cerfi is joined to your calendar, your e-mail, your documents and the Maison’s console. One Cerfi, at the centre.
The incarnation
One Cerfi.
The face you give him.
A palace’s welcome desk, a gallery’s front of house or a yacht club’s concierge: the same intelligence, governed the same way, under a different face. Open a card from the library: the one you cast takes the post, and that is the face your visitors meet.
Forty-two portraits in the library, or your own if you have one. Your Maison settles on a single face: it does not rotate in front of your visitors, and it is the same one on every installation you hold.
Cerfi at the welcome deskHover a card to look at it; click to cast it. The arrow keys work too.
This face, your name, your title, your tone.
The Maison picks a presence from the approved library — seven here, forty-two in the product — or uploads its own, then gives it a name, a title and a way of speaking, on the “Brand & experience” screen shown above.
Presence 06, card 1 of 7
The engagements
Included in each of the five plans.
From the ÉMERGENCE programme to the PILOTE relationship, Cerfi is present at every level — with a scope, voice minutes and a level of steering that grow with the relationship. The prices are public, on a single page.
Next
See Cerfi on your own site.
Tell us which Maison you are preparing. We come back to you with the right plan and, if you wish, a go-live on your site.
This site’s conversation, answering in English — open it at the top right. Real capture · www.cerfland.fr · 5 September 2026.