Maison & Manufacture CerfLand · Presences
Not a chatbot. A governed operational concierge, installed on your own website: he welcomes in your languages, answers from your approved knowledge, books real appointments, receives documents securely — and knows, with elegance, when to step aside for a human.
Cerfi already works on cerfland.fr — the conversation at the bottom of the page is him.
Presences · Cerfi
Choose a world, let the scene play — then change the governance and watch the same scene obey.
Your house’s world
A palace’s website, three in the morning. A future guest writes from another time zone.
The objective — Prepare a family arrival — without waking anyone.
Good evening. We arrive Friday with our two children — can the terrace suite take a child’s bed?
Staged demonstration — a faithful staging of the real behaviour. The real conversation is right here: Cerfi is in service on cerfland.fr.
What he really does
Welcomes every visitor in your Maison’s tone and answers on your services and conditions — strictly from your approved knowledge.
Offers real slots, writes the appointment into your calendar, moves or cancels it cleanly, and confirms by a brand email — with the visitor’s consent.
Collects identity only when a procedure requires it, receives documents into an encrypted vault with quarantine, and opens a tracked case for your team.
What deserves a human goes to a human: announced elegantly, prepared for your approval — a conversation is never left in silence.
Why it is not a chatbot
Governance is not caution: it is what makes Cerfi worthy of a house — less misinformation, no invented promises, a trace of every decision.
The cockpit
Every Maison has a cockpit: pending approvals, the autonomy level, the approved knowledge, the active languages. Cerfi works; you govern.
Approvals
What awaits your decision
Autonomy
The dial is set per establishment
Approved knowledge
The only source of answers
Every reply cites a fact you validated. What Cerfi does not know, he does not invent — he hands it to you.
Public languages: FR · EN — others activate per your establishment’s policy
Illustrative preview — the real cockpit lives in your client space.
Capabilities
Each Maison activates only what it needs. The states below are the product’s real states — not promises.
Presence
One script line per site, authorised domains, revocable keys.
FR and EN publicly today; every other language activates per establishment, only once its content truly exists.
Relation
Answers grounded in your approved knowledge — never improvisation, never silence.
Identity is collected only when an action requires it; every request becomes a tracked case.
Elegant confirmations under your brand, sent only with the visitor's consent.
Consented campaigns, in each recipient's language, approved before execution.
The validated knowledge base that grounds every answer.
Intelligence
Standard Intelligence today; higher levels arrive with model routing.
Operations
Real slots; created, moved and cancelled only when the calendar truly is.
An honest cockpit: usage, requests, performance — with no fictional metrics.
On request
Secure documents — on configuration · Encrypted intake with honest quarantine — distribution only after control.
Telegram command center — on configuration · Your Maison in your pocket: notifications, approvals and reports, live.
Governance
Four modes, from silence to governed autonomy; anything sensitive always passes through you.
Every sensitive action waits for your approval, with an elegant acknowledgement to the visitor.
A deterministic governance chain and a Super-Admin plane — a capability of the system, not a separate agent.
On request
Groups & multi-property maisons — on proposal · One brand, several addresses: global knowledge, local knowledge, central governance.
Multi-property — on proposal · One brand, several addresses: local knowledge, central governance.
In preparationCerfi Academy (training)
Experiences
On request
Sector modules — on configuration · Knowledge and journeys calibrated to your sector.
In preparationVoice — spoken conversation
Private extensions
On request
Bespoke integrations (CRM, PMS…) — on proposal · Scoped, priced and governed with your team.
The embodiment
Cerfi is a presence that grows with your house — and each step is announced only once it is true.
Act I
The governed conversation, on your website, in your languages — the Cerfi you can question right here.
Act II
Speaking to Cerfi as to a concierge — explicit consent, a graceful fallback to text or a human.
Staged preview — the voice is not live yet.
Act III
The embodied presence — Cerfi’s most personal degree. It is built in levels, from the brand face to the dedicated muse:
The avatar
In preparationan animated brand face for Cerfi
The Signature persona
Signature roadmapa bespoke personality, dedicated supervision
The muse (Égérie)
Signature roadmapa dedicated brand visual asset, framed and produced with you
Installation
Cerfi installs on your own website — whatever its CMS — with one script line and a public key. Authorised domains are enforced server-side; the key is revocable in one gesture. Brand, languages, welcome, appointments and documents are managed from your space, as draft then published.
Three ways to obtain him
A living product
Today
Available today: a governed concierge that turns a visit into a real outcome.
In preparation
In preparation: spoken conversation and extended operational command.
Orientation
Strategic direction: from conversation to supervised coordination.
This roadmap presents the product direction. Capabilities, their order and availability may evolve with validations, integrations and deployment requirements.
Cerfi is a service by Maison & Manufacture CerfLand — the strategic direction, creation and technology atelier for luxury houses. He complements strategy, websites, production and campaigns; he does not replace them. To give your brand an embodied face and voice, also discover the Digital Host.
