Legal · advisory · private finance
Elite practices
Welcome, guidance, appointment booking, administrative pre-qualification. Correspondence leaves under your brand.
Red line Never legal advice. The consultation remains the partner’s.
Cerfi · Digital & Platforms
Cerfi, at your welcome desk.
The Digital Host is not a second digital employee. It is the same Cerfi — under the name, the face and the tone your Maison gives its welcome.
The conversation, the qualification and the appointments are carried by Cerfi, the Maison’s single digital collaborator, governed by a human. The Host is its embodiment, never a second agent — and this page sells nothing separately: the welcome is part of Cerfi.
Cerfi
The Maison’s digital employee. One identity — whatever face it wears at your house.
Other portraits from the library
The portrait your Maison settles on for its welcome. Cerfi does not change: the livery does.
Three of the 42 portraits in the library. Your Maison settles on its own — or brings yours.
Hover a reference to look at it; the arrow keys change portrait.
Presence 11, 1 of 3
The engineCerfiThe Maison’s digital employee: it welcomes, informs, books real appointments, receives documents — and steps aside for a human when it should.
The liveryYour name, your face, your toneThe displayed name, the chosen portrait, the register of your house’s language — settled with you, in the dashboard.
The resultYour Maison’s Digital HostThe same installation, the same cockpit, the same invoice. Nothing new to buy: a livery for what you already run.
The welcome desk
The same Cerfi, in your livery.
Choose a desk: the portrait and the register change — Cerfi stays Cerfi. Then move the level of autonomy and watch what Cerfi is allowed to do recompose. One line will never move.
What Cerfi is allowed to do, in this mode
- Answer everyday questionsAutomatic
- Check availabilityAutomatic
- Propose time slotsAutomatic
- Confirm appointmentsApproval required
- Keep the visitor informedApproval required
- Escalate complaintsAlways handed to a person
Locked — not adjustable in any mode
The visitor
“I would like some information before booking.”
Cerfi answers
Of course. I will walk you through a first consultation and the availabilities; the clinical guidance will be the practitioner’s.
The name shown in the conversation is also set in the dashboard; here it stays “Cerfi”.
This desk’s red line
No medical act, no diagnosis. Clinical guidance remains the practitioner’s.
The engine, in all four desks
Cerfi — one installation, one cockpit, one invoice.
A demonstration: nothing is sent, no model is called. The three modes, the capability names and the lock are the product’s own — the real setting lives in your Maison’s dashboard, and the capture below is its screen.
At work
What Cerfi does, under your Maison’s face.
The screens below are the real product’s — a demonstration Maison’s dashboard, and the conversation as it is in service. Nothing is staged, and every screen says where it comes from.
01The face
Your Maison chooses the face of its welcome.
In the dashboard, the Maison settles the displayed name, the portrait and the tone of its welcome. That choice — and nothing else — is what makes Cerfi your Host.
“Marque & expérience” (Brand & experience) — the portrait Cerfi wears in the conversation, chosen from the library.
02Receive
It receives, answers, files.
The conversation opens at the foot of your site, in the visitor’s language, and answers from your approved knowledge alone. Documents handed to it are acknowledged, filed and quarantined under a tracking reference.
Document intake: one reference, every piece acknowledged before anything is opened.
03Speak
It speaks, in the browser.
Voice is in service inside the conversation — never the telephone, never an outbound call. The visitor speaks, Cerfi answers, and can be interrupted.
The microphone and the “Speak” button, at the foot of the conversation.
04Appointments
Real appointments, not promises.
An appointment is confirmed only once an event actually exists in your calendar, after the email address is verified. A line with no event stays “pending” — never shown as booked.
What “confirmed” means, in the Maison’s dashboard.
05Steer
The cockpit follows.
What needs your decision, what Cerfi has done, what is coming: one command post, for one installation — the same one Cerfi runs, because it is Cerfi.
The demonstration Maison’s cockpit — one post, one installation.
Under your brand, your name stands at the head of the conversation and your portrait opens it. The desk itself is Cerfi’s — the same one as on this site.
The portrait
Who settles it, and what is in it.
- Forty-two portraits, or your own
The Maison’s library holds forty-two portraits, ready to be settled on. You may also upload your own — a face you already own — and that is the one Cerfi wears.
- One fixed face, or a few presences — never mid-conversation
By default your Maison settles on ONE portrait, the same on every installation you hold. If you wish, the launcher can also let your portrait, then a few of the Maison’s approved presences, succeed one another before the conversation begins. The moment a visitor opens the conversation, the face settles: the same host until the exchange ends.
- You change it yourself
The owner or an administrator saves the portrait from the dashboard, in the same place as the name and the tone. Nothing to ask us for, no delay to wait out.
- It reaches your visitors
Once saved, that is the portrait the conversation opens with on your site. Remove it and Cerfi returns to the Maison’s neutral mark — never to a face you did not choose.
Governance
What deserves a human goes to a human.
At a welcome desk, restraint is worth more than performance. It is not a promise written on a page: it is a setting in your dashboard, and a lock nobody can lift.
A human hand, always
The level of autonomy is a setting your Maison owns, not a property of the product. You decide what leaves on its own and what waits for approval.
A complaint always reaches a person
That lock is deliberate and cannot be lifted: dissatisfaction may never be handled quietly by a machine.
Announced as digital
The presence is signalled as such, with grace. No deception, and no pretence of being human.
What it will not do
Welcome, guide, book an appointment: yes. Diagnose, advise on law, commit the Maison to a rare price: never.
The setting itself, inside the Maison’s dashboard: the three levels with the number of actions each one runs alone, then, for the level in force, the exact breakdown — what leaves on its own, what waits for your approval, what stays unavailable.
And the lock: passing a complaint on stays entrusted to a person, in every mode. The approval it carries is not a setting — it cannot be taken off.
The real state
In service today, or shaped on commission.
In service today
- Written conversation, in your visitors’ languages.
- Voice in the browser — never the telephone, never an outbound call.
- Answers drawn from your approved knowledge alone.
- Real appointments in your calendar, once the email address is verified.
- Document intake, quarantined before anything is opened.
- Handover to a human, and the cockpit that follows it.
Shaped within a commission
- The embodied face, animated in real time.
- The authored voice belonging to your incarnation.
- Deep integrations with your information system, settled by quote.
For a commissioned incarnation: the real-time interactive face and the voice belong to the roadmap; they are shaped within a creation. This is not an already-live service one could switch on today.
Handing over to a human leaves a trace: every request passed on becomes a tracked line — open, in progress, with the visitor, resolved — in the same dashboard.
Who it is for
Houses where the first impression commits you.
Private healthcare · medical spas
Prestige clinics
Welcome, guidance, appointments, administrative answers, intake of the documents requested before a consultation.
Red line No medical act, no diagnosis. Clinical guidance remains the practitioner’s.
One establishment per metropolitan area in these two worlds: your welcome will never cross a competitor’s.
Next
Nothing to buy here: the welcome is part of Cerfi.
The level of engagement is read on the plans page — one price surface for the whole Maison. Commissioning begins with a reading of your knowledge and your habits.
01
The reading
We read your knowledge, your habits and what you forbid. Nothing is installed before that reading.
02
The welcome, installed
We show you the desk in place on a real Maison — under its name, its face, its tone.
03
Your decision
You settle the level of autonomy: what leaves on its own, what waits for your approval, what is never allowed.
The same Cerfi. Your Maison’s name, face and tone.
One installation, one cockpit, one invoice — and a welcome that carries your signature at any hour.
The Maison’s two faces
The Studio · Creation & ProductionThe ÉgérieA face drawn for you alone, then transferred — a digital muse for your campaigns, editorial and social.
Cerfi · Digital & PlatformsCerfi at the welcome deskYou are hereThe same Cerfi, under your Maison’s name and tone, behind a face you choose. Never a second agent.