Maison & Manufacture CerfLand

Digital & Platforms · Bespoke Agents

An agent designed for your business.

CerfLand designs and installs, for your business, a bespoke agent: Cerfi — configured to your trade, your channels, your approved knowledge and your governance requirement.

Not a fleet of agents, not a marketplace: one agent, Cerfi, built for you.

Send an enquirySee Cerfi

What you bring

  • Your trade
  • Your workflows
  • The role entrusted
  • Your channels
  • Your knowledge
  • Your governance requirement
Passing on complaints always stays with a person — deliberate, not modifiable.
Demonstration data

Passing on complaints always stays with a person — deliberate, not modifiable.

What “bespoke” means here

One agent. A deployment that belongs to you alone.

The same engine

The same engine, configured to your house — there is no per-sector specialist model, and none is sold here.

A construction, not a catalogue

Bespoke bears on the deployment: the knowledge entrusted to it, the channels it holds, the governance mode, the escalation to your teams, the integrations, the persona. The core remains Cerfi.

A human keeps the hand

The sensitive, the unusual and the unknown always return to your teams: an autonomy ceiling sets how far Cerfi acts alone, a validation queue submits the rest to you, and what your approved knowledge cannot prove, Cerfi refuses to invent.

Compose

Compose your agent

Five choices, one brief. This composer assembles your answers into a readable order and the path to build it.

Your trade

The world the agent works in.

Your channels

Where your customers meet the agent. The states are the ones the product publishes.

Your knowledge sources

What you approve, and nothing else, grounds every answer.

What your approved knowledge cannot prove, Cerfi refuses to invent.

Your governance mode

The product’s three modes, as your dashboard offers them.

Human escalation

How, and to whom, the agent steps aside.

Your brief

Choose a trade to begin: the brief writes itself as you go.

It estimates nothing, prices nothing and simulates no intelligence: it puts your choices in order.

From mission to deployment

Five steps, one product on screen.

Each step is shown in the real dashboard, on demonstration data.

The house configuration in the dashboard — identity, channels, languages.
Demonstration data
0101 · Framing

Your house, written before it is built.

The trade, the role entrusted, the channels, the available knowledge and the governance requirement are set down and signed before the first line of configuration.

The house configuration in the dashboard — identity, channels, languages.

The knowledge chain: what was approved, when, and what grounds an answer.
Demonstration data
0202 · Knowledge

Approved knowledge, versioned, enforceable.

Your sources are gathered, then approved by you. Every answer is grounded in them; what they cannot prove, Cerfi does not invent.

The knowledge chain: what was approved, when, and what grounds an answer.

Autonomy in the dashboard — three modes, and a lock that does not lift.
Demonstration data
0303 · Governance

The autonomy mode, set capability by capability.

Manual, semi-automatic or automatic: you decide what Cerfi does alone, what goes through your validation, and what stays disabled. The sensitive is locked to a human.

Autonomy in the dashboard — three modes, and a lock that does not lift.

Cerfi installed on Maison Aurelia, our demonstration site outside cerfland.fr.
Demonstration data
0404 · Installation

One line on your site. The same presence, at yours.

One script line per site, authorised domains, revocable keys. Voice and calendar connect to your brand.

Cerfi installed on Maison Aurelia, our demonstration site outside cerfland.fr.

The dashboard cockpit: what needs your attention today.
Demonstration data
0505 · Steering

An honest cockpit, and adjustments with you.

Requests, cases, validations, usage: what really happened, with no fictional metric. The scope adjusts by amendment, never in silence.

The dashboard cockpit: what needs your attention today.

Maison Aurelia is CerfLand’s demonstration site, outside cerfland.fr — not a customer.

Example missions

What the Maison can build, world by world.

Example missions, not live deployments: each card describes a possible construction of Cerfi for that world.

Nurseries & education

Inform families about the educational project, places, hours and documents to gather; organise visits in the director’s real calendar.

Families call at the hours the team is with the children; questions about places, hours and documents repeat themselves.

Customer channels
The establishment’s site (written), voice in the browser, email confirmations.
Knowledge
Educational project, operating rules, conditions communicated by the establishment, visit calendar.
Governance
Manual or semi-automatic: enrolment, and anything concerning a child, goes through your validation.
Human escalation
The director is notified; any sensitive situation is passed to a person, never handled alone.
Implementation
Framing, approved knowledge, mode settings, installation on the site — on the standard path.
Commercial mode
Often covered by a standard plan; bespoke if a management software must be integrated.

Premium retail

Advise from the approved catalogue, offer a private salon appointment, prepare the visit.

A demanding clientele expects an immediate answer about a piece, an availability, an atelier service — in store as at a distance.

Customer channels
Online store or showcase site (written and voice), real calendar, branded confirmations.
Knowledge
Collections, atelier services, private appointment conditions, trade-in and repair policies.
Governance
Semi-automatic: advice is autonomous; quotes and discounts go through you.
Human escalation
The boutique adviser takes over on request, or as soon as a question exceeds the approved knowledge.
Implementation
Framing, approved catalogue, capability-by-capability settings, multi-site installation for several addresses.
Commercial mode
A standard plan for one address; bespoke for a CRM integration or a brand persona.

Repair & services

Qualify the request, collect the useful information, open a tracked case and offer a drop-off or intervention slot.

Requests arrive as photos, as rough descriptions, at any hour; the workshop loses time qualifying them.

Customer channels
Site (written), document and photo intake, real calendar, email confirmations.
Knowledge
Services and announced lead times, intervention areas, handling conditions, documents to provide.
Governance
Semi-automatic: slots are autonomous; quotes are prepared, then validated by the workshop.
Human escalation
The workshop manager receives every case; urgency and complaints go to a person.
Implementation
Framing, knowledge, document intake on configuration, installation, case steering.
Commercial mode
A standard plan; bespoke if your workshop management tool must be connected.

Hospitality

Welcome in the guest’s language, inform about suites, tables and rituals, offer real slots and confirm.

Reception cannot be everywhere: the request for a suite, a table or a private hire arrives while the team is welcoming guests.

Customer channels
The establishment’s site (written and voice), real calendar, branded confirmations.
Knowledge
Suites, signature tables, hours and customs, rules for late arrivals, confidentiality and private hire.
Governance
Semi-automatic or automatic, within the plan’s ceiling; private hire and disputes go through you.
Human escalation
The head of reception is notified; the unusual returns to the team, elegantly.
Implementation
Framing with reception, approved knowledge, mode settings, installation, steering.
Commercial mode
A standard plan; groups and multi-property on proposal; PMS integration bespoke.

Real estate

Present properties as you publish them, qualify the project, collect the requested documents and offer a private visit.

Buyers write in the evening and at weekends; qualifying a file takes time the visit does not always repay.

Customer channels
The agency’s site (written and voice), document intake, real calendar, email confirmations.
Knowledge
Published portfolio, visit and discretion conditions, files and supporting documents requested.
Governance
Semi-automatic: presentation is autonomous; any offer or negotiation goes through the negotiator.
Human escalation
The negotiator receives every qualified file; the mandate and the negotiation stay human.
Implementation
Framing, knowledge, document intake on configuration, installation, steering.
Commercial mode
A standard plan; bespoke for the integration of your transaction software.

Professional services

Receive the request, clarify the need, indicate the documents to gather and book a first meeting in the real calendar.

The first contact decides the relationship — and it lands when the partners are in meetings.

Customer channels
Site (written), secure document intake, real calendar, email confirmations.
Knowledge
Areas of practice, first-contact journey, documents to gather, conditions as you publish them.
Governance
Manual: Cerfi prepares, the partner validates. No opinion, no position is given.
Human escalation
Every request becomes a case handed to a person; the urgent is flagged to the team.
Implementation
Strict framing of the scope, approved knowledge, manual mode, installation, steering.
Commercial mode
A standard plan; bespoke for a persona and integrations specific to your firm.

Clinics & wellness

Point to the right first-contact journey, indicate the documents to gather, book the consultation — without medical advice.

Patients look for a clear journey — which consultation, which documents, which lead time — without ever receiving medical advice online.

Customer channels
The clinic’s site (written and voice), real calendar, email confirmations.
Knowledge
Published practitioners, specialities and hours; first-contact journey; the tone frame of your medical communication.
Governance
Manual or semi-automatic: appointments may be autonomous; everything else goes through the team.
Human escalation
Any health question is passed to a person, immediately and without an improvised answer.
Implementation
Framing with the medical direction, approved knowledge, modes set, installation, steering.
Commercial mode
A standard plan; bespoke if the medical appointment software must be integrated.

Commercial mode

On proposal.

The price follows the framed scope; no amount is published here. Three forms of construction exist, from the simplest to the most complete.

  • Per-client isolation
  • European hosting
  • Your assets remain your property

Cerfi Bespoke · Standard

Design · 10-14 weeks

One set of channels, one approved knowledge base, governance set, installation on your site.

Cerfi Bespoke · Advanced

Design · 14-20 weeks

Several knowledge sources, integrations scoped with your team, several languages per establishment.

Cerfi Bespoke · Premium

Design · 16-24 weeks

Multilingual voice, brand persona, integrations and group governance.

The standard path remains the plans.

For most houses, Cerfi is installed within a plan, with no dedicated construction. Bespoke begins where a plan stops — and we will tell you which of the two paths is yours.

See the plans

Written commitments

What is signed before building.

Documented framing

No bespoke construction is signed before a written framing: trade, role, channels, knowledge, governance.

Enforceable scope

The framed scope is annexed to the contract. Any change is the subject of a signed amendment.

Your assets, your property

The approved knowledge, the configurations and the content produced remain with your house.

Confidentiality

A confidentiality agreement at engagement. European hosting; some technical processing outside the EU, under safeguards.

Framework

Designed in line with GDPR and consistent with the EU AI Act: human governance and AI transparency built into the approach.

A mission to entrust?

Send us your trade, the role, the channels, the knowledge and the governance requirement. We answer with a framing — and, if the standard path is enough, we tell you.

Send an enquiryBook a conversation