Frequently asked questions
The questions most often asked.
Can't find your answer? Write to hello@cerfland.fr. A reply within 48 business hours.
Plans
Which plan should I choose if I am starting out?+
ÉMERGENCE (2,400 €/mo) for revenue under 500 K€, ATELIER (5,800 €/mo) for 500 K€ to 3 M€. A thirty-minute initial conversation determines the right level.
Can I move up a plan during the engagement?+
Yes. The canon built at one level transfers to the higher plan without starting over. 80% of our ATELIER clients move to MAISON within the first 18 months.
Are prices negotiable?+
No. The published prices are the applied prices. No discounts. No negotiation. The plans are designed to be fair.
Commitment
What is the minimum commitment?+
3 months for ÉMERGENCE, 6 months for ATELIER, 12 months for MAISON and DOMAINE, 18 months for PILOTE.
Can I stop before the end?+
No. The minimum commitment is contractual. Deposits paid are non-refundable. It is the condition of service quality.
What happens at the end of the engagement?+
All assets belong to you. A full handover of files, configurations and editorial canons. You may continue without the Maison — or renew.
Digital Workforce
How many digital collaborators per plan?+
3 for ÉMERGENCE, 5 for ATELIER, 7 for MAISON, 10 for DOMAINE, 12 to 17 + up to 3 bespoke for PILOTE.
Is my data used to train AI models?+
No. No client data is used to train third-party models. Storage in France or Switzerland exclusively.
Can the digital collaborators be renamed?+
Yes. Once per engagement, a full renaming of an agent is free. Additional renamings: 800 €/agent.
Confidentiality & GDPR
Are your clients named publicly?+
No. No client is named publicly without explicit written consent. A perpetual mutual NDA at engagement.
Where is data stored?+
In France or Switzerland exclusively. Quarterly GDPR audit. EU AI Act 2024 compliance.
How do I exercise my GDPR rights?+
Write to dpo@cerfland.fr. A reply within 30 days. You may exercise your rights of access, rectification, erasure, portability, objection, restriction and withdrawal of consent.
Stripe
Are Stripe payments secure?+
Yes. Stripe is PCI DSS Level 1 certified. No banking data passes through our servers.
Can I stop my Stripe subscription at any time?+
You may stop the automatic payment at any time after the contractual minimum commitment. Before that term, stopping the payment triggers settlement of the balance due.
Are there any hidden payments?+
No. All fees are announced at subscription. No hidden commission. Stripe fees are borne by Maison CerfLand.