Frequently asked questions
The questions most often asked.
Can’t find your answer? Write to hello@cerfland.fr. A reply within 24 business hours.
Plans
Which plan should I choose if I am starting out?+
ÉMERGENCE (€8,700 excl. VAT / 90 days) for revenue under €500k, ATELIER (€5,800 excl. VAT / month) for €500k to €3M. An initial conversation determines the right level. First 30-minute conversation complimentary, with no commitment.
Can I move up a plan during the engagement?+
Yes. The canon built at one level transfers to the higher plan without starting over. Moving up a plan is decided case by case, when activity volume and brand maturity justify it.
Are prices negotiable?+
No. The published prices are the applied prices. No discounts. No negotiation. The plans are designed to be fair.
Commitment
What is the minimum commitment?+
3 months for ÉMERGENCE, 6 months for ATELIER, 12 months for MAISON and DOMAINE. For PILOTE the term is set by individual contract — details on request.
Can I stop before the end?+
No. The minimum commitment is contractual. Deposits paid are non-refundable. It is what makes the quality of the service possible.
What happens at the end of the engagement?+
All assets belong to you. A full handover of files, configurations and editorial canons. You may continue without the Maison — or renew.
Cerfi & governance
How many agents does a plan include?+
One: Cerfi, your house’s digital employee, installed on your own site and governed by you. The Maison does not sell a headcount. What changes from one plan to the next is Cerfi’s scope — the channels opened, the languages active, the volume of actions allowed, and how much preparation the Maison carries. Bespoke profession-specific agents are designed separately, on proposal.
Is my data used to train AI models?+
No. No client data is used to train third-party models. European (EU) hosting; some technical processing outside the EU, under safeguards.
Can Cerfi be renamed?+
Yes. Cerfi carries the name, the face and the register of your Maison — the full renaming is included in your engagement.
Confidentiality & GDPR
Are your clients named publicly?+
No. No client is named publicly without explicit written consent. A perpetual mutual NDA, signed at the outset of every engagement.
Where is data stored?+
Your data is hosted on European (EU) infrastructure. Some technical processing (including AI) may involve non-EU providers under contractual safeguards — see our privacy policy. We design our AI practices in line with GDPR and consistent with the EU AI Act; human governance and AI transparency are built into our approach.
How do I exercise my GDPR rights?+
Write to dpo@cerfland.fr. A reply within 30 days. You may exercise your rights of access, rectification, erasure, portability, objection, restriction and withdrawal of consent.
Stripe
Are Stripe payments secure?+
Yes. Stripe is PCI DSS Level 1 certified. No banking data passes through our servers.
How are the payments staged?+
Each engagement is settled in instalments set by the contract — it is not a monthly subscription. Each instalment is presented when it falls due and covers the period it opens. Before the end of the contractual minimum term, stopping triggers settlement of the balance due.
Are there any hidden fees?+
No. All fees are set out when you sign up. No hidden commission. Stripe fees are borne by Maison CerfLand.